Frequently Asked Questions

 In our 30-minute introduction, we'll:

• Learn about your clinic's service vision, business culture and operation workflows
• Identify your immediate IT pain points.
• Understand your technology service expectations.
• Briefly explain our expertise, services, pricing, and current promotions.
• Provide contact information for referrals.
• Schedule a follow-up assessment of your environment.

 We've strategically designed our maintenance plans to be financially sensible and to scale with your business as its needs evolve. Uptime Pro offers essential reactive support. Business Pro adds proactive cybersecurity and support features to bring you critical applications. Business Advance provides comprehensive, fully managed IT with a single point of contact for all IT services, including co-managed and full consulting services. 

Of course not, however our maintenance plans offer significant benefits that can save you money, minimize interruptions, and reduce frustration in the long run. While they represent a necessary investment, typically a small percentage of your budget, they provide invaluable peace of mind and demonstrable value to your business operations. 

Ignatech focuses on helping your organization achieve and maintain compliance with HIPAA, NIST, and PCI standards. We employ a "due diligence" strategy to ensure reasonable efforts are made in your organization to meet compliance requirements, designing an optimal balance of cybersecurity, efficiency, and cost for your practice. 

We design our service plans to offer excellent value. Every plan includes a baseline of essential tech support and cybersecurity measures, and billing is structured on a monthly or quarterly basis, calculated per person, per device, and per site. 

 Yes, we provide training for your staff on new IT systems and software, along with ongoing support to address any questions or challenges they may encounter.

Our standard support hours are 8:00AM-5:00 PM CST. We guarantee a response within 15min or less for all support requests. If the requests require escalation, we have a clear process in place to ensure rapid resolution. 

 Yes, our maintenance plans include support for your essential peripheral devices. Depending on your organization's specific support level requirements, we can define the coverage, ranging from basic troubleshooting, driver and configuration issues, to hardware repairs and replacements, ensuring comprehensive coverage under the appropriate plan. 

 Yes, we can troubleshoot and resolve issues with your medical imaging systems. Our experienced technicians have the expertise to diagnose and address hardware and/or connectivity problems, and when necessary, we facilitate working sessions with vendor support personnel to expedite issue resolution.

Even though you might not see a hacker lurking outside your office or expect a surprise "HIPAA police" visit at any moment, the threats to your valuable data and reputation are very real and constantly evolving. Therefore, establishing a strong security posture with ongoing processes, including enhanced security measures and a robust compliance framework, is crucial to effectively protect your patients, your practice, and more importantly your reputation. Basic security is simply no longer sufficient in today's threat landscape. 

We understand the culture of your operations and possess deep experience in supporting clinic workflows, scheduling, and billing. This allows us to provide tailored IT solutions that directly address your specific needs and foster a trusted, long-term relationship. 

We assess your current infrastructure and future vision to develop a phased budget and prioritized roadmap of IT initiatives, considering TCO, security, scalability, and regulatory needs, with regular reviews to adapt to your evolving business operation and technology landscape. 

 Our technical support team consists of certified technicians and engineers. We do not outsource our services, ensuring you work directly with local professionals based here in the Kansas City metro area.